Frequently Asked Questions


User Guide

Please see our USER GUIDE for detailed instructions on how to submit materials for review.


Video Encoding Requirements

HD spots:
MPEG-4 file format
h.264 encoding
3 mb/sec bitrate
1280x720 frame size (16:9)
Streaming hinting ON
AAC audio 128 Kbit/sec
Max Size: 20 Megabytes
SD spots:
MPEG-4 file format
h.264 encoding
1.5 mb/sec bitrate
640x480 frame size (4:3)
Streaming hinting ON
AAC audio 128 Kbit/sec
Max Size: 20 Megabytes


Browser Requirements

The following browsers are supported:
  • Internet Explorer 8+
  • Firefox 11+
  • Safari 5


General Questions

Can I submit materials through MediaVu instead of the NBC Ad Standards website?

If I email materials directly to the editor instead of using the site, will it still get reviewed?

What if I just have a general question? Can I still contact an editor directly?

How long will it take for an editor to review my submission?

Who do I contact regarding traffic instructions or technical specifications regarding my commercial?

Can editors just review my on-air advertising materials that I sent to Englewood Cliffs?

How can I change my personal information and/or password?

New User Registration

How do I register for a new account?

What do I do if I do not see my agency?

What if my email is already being used?

When will I know my account has been approved?

Logging In

I just registered but I cannot log in?

I am not sure what my username and passwords are. How do I get them?

How do I change my password?

I forgot my password? How can I retrieve it?

Sending Materials For Review

What if I do not see my account?

What if I do not see my product?

How do I submit for Split 30's or Piggybacks?

Can I create a submission with only related documents?

Do I receive any confirmation of my submission?

What if I do not receive an upload or approval email?

When should I expect to hear a reply back on my submission?

Upload Issues

What if I receive an error while uploading?

Support Questions

What are the recommended video specifications?

What browser versions are supported?


Additional Questions

In case you have additional questions, please contact your editor for more information. For technical issues, please send an email to support@nbcuadstandards.com